FAQ's

1. Will I receive a proof before production?

Digital proofs are not automatically included with every order. If you would like to review your design before production, you may purchase our optional Digital Proof Add-On for $10. Production will begin once the proof has been approved.

2. Can I include my pet in the design?

Many of our products can feature a custom pet illustration. If the product includes a pet portrait option, simply upload your pet's photo when ordering.

3. Can I request changes to the design?

If you purchase the optional Digital Proof Add-On, you may request revisions during the proofing process before production begins. Orders without a proof add-on will be produced using the personalization details provided at checkout.

4. What kind of photos should I upload?

Clear, high-resolution photos with good lighting work best for accurate design results.

5. How long does production take?

Production typically takes 5–10 business days after design approval.

6. Do you offer rush orders?

Yes, rush processing is available for an additional fee.

7. When should I place my order?

We recommend ordering at least 3–4 weeks before your event.

8. Do you ship internationally?

Yes, we ship worldwide. Shipping times vary depending on location.

9. What materials do you use?

We use high-quality materials suitable for weddings and events (premium paper, fabric).

10. Will the colors match exactly what I see on screen?

Colors may vary slightly due to screen settings and printing processes.

11. Can I see examples of previous orders?

Product photos throughout our shop showcase examples of our work and customization options. 

12. Can I make changes after placing my order?

To keep production moving smoothly and ensure fast turnaround times for all of our customers, we are unable to make design changes after an order has been submitted unless a Digital Proof Add-On was purchased. Our team creates artwork using the exact personalization details provided at checkout.

If you'd like to review your design and request revisions before production begins, please add the optional $10 Digital Proof Add-On to your order.